THE BRILLIANT SUITE BUNDLE
Meet the challenges of the future - enhance those People Focused skills that Artificial Intelligence (AI) can't replace. Each single topic $25, the full suite only $50. Buying five or more units? There's an additional 25% discount waiting for you at Checkout
HOW TO MANAGE YOUR TIME. Be seen to be the go-to person for EFFICIENCY and EFFECTIVENESS$25
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CUSTOMER SERVICE Make the MAGIC! Direct CUSTOMER CONNECTION. See the difference immediately
$25
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HOW TO MANAGE CHANGE. The choices you make - and the way you make them - define your CREDIBILITY!$25
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TAKE EACH PROGRAMME AT $25 - OR TAKE THE BUNDLE OF THREE FOR ONLY $50
Five or more purchases? Additional 25% discount at Checkout.
Click here to take the Bundle for only $50.00
TIME MANAGEMENT - BOOST YOUR CREDIBILITY BY HOW YOU MANAGE YOUR TIME - AND THAT OF OTHERS!
Save YOUR Time and the time of OTHERS. Balance your life. Keep the great things - lose the Time Wasters - and enhance your Credibility with your colleagues.
It's YOUR TIME and they're not making any more of it, so TAKE CONTROL!
- A simple TIME LOG will show you what you really do all day - and you'll be amazed! Is this really how you want to spend your time?
- ASSERTIVE PRIORITISATION - Make sure it's you, not others, who choose what you will be doing - and when you will be doing it
- Control your diary by 'RING FENCING' time slots
- Still doing paperwork and filing? Become more efficient and effective
- The amazing 'PARETO PRINCIPLE' allows you to prioritise exactly what you do each day, and to keep track of the vital tasks that define your importance to other people
- Powerful EMAIL PROTOCOLS further strengthen your professional credibility! With that credibility comes greater effectiveness, as people respond better to you
- DELEGATION - is absolutely the best time saver of all. Get it right! Our clever techniques save you lots of time and when used creatively, they motivate others to succeed - a genuine win/win!
- TOO MANY MEETINGS? Control them with our five-stage meeting plan format. This brilliant method will reduce their length by at least 50% - and have people wanting to attend your meetings!
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Create a 'TIME VOCABULARY' using simple-to-understand Project Management concepts
Dozens of tips and suggestions - implement many of them immediately! Other ideas may take more time to roll out, but once you are on your way, you'll quickly begin to see their value. Then, track your progress with our carefully developed QUIZ QUESTIONS and ASSIGNMENTS. You'll quickly see how to modify and reset the way you do things. And there's more! You'll reduce YOUR STRESS LEVELS, sharpen your daily routines, and create a greater sense of overall MINDFULNESS. Embrace your future - and on your terms!
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Customer Service - Make the MAGIC happen
We know that Brilliant Customer Service brings a huge competitive advantage, so we must get it right - first time and every time!
- Set new goals to exceed your customers' expectations - making your new customer-focused behaviour a reflection of your high standards
- See how the 'Total Product Concept' (TPC) will help strategize your goal setting - see what your customers are really looking for - and rework your customer approach to provide it
- See how one company empowers all its front-line people to take ANY necessary decisions immediately! Could you implement this as a customer service strategy?
- Look at what's really happening in your market sector - become familiar with 'Benchmarking' and 'Position Mapping' so you can accurately compare your performance against the competition
- Does your Face-to-Face, Telephone and Email practice encourage or discourage your customers? We can and must do better.
- Improve your 'meet and greet', your listening skills and your understanding of Tone and Body Language
- 'It's in the Email Detail': improve your customers' perception of you by introducing email protocols that enhance your credibility and present a consistent corporate image
- Dealing with angry behaviours is a serious challenge. Learn how to handle these behaviors professionally using simple psychological techniques that anyone can learn
- Do you receive many Customer complaints? Introduce our six-step complaints resolution technique to your organization - yes SIX steps - and then roll it out as your policy to everyone!
- They say that feedback is the 'Breakfast of Champions'. Use it - ask for feedback and respond positively to it
- Develop your own CRM (customer relationship management) system. Make it possible for your front-line personnel to monitor each of their customer relationships. To assist you, we recommend some 'off-the-shelf' systems - some of them are free!
- A variety of Quiz questions keeps you on track and reinforces the main concepts of the course.
- Each of our carefully designed assignments will assist you in defining and then developing your own customer service objectives
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BE SEEN MANAGING CHANGE AS A PROFESSIONAL - All the STRATEGIES and TACTICS you will need
- Initially, remember that most of us resist Change, even positive Change. We show you how to turn initial resistance into a positive response
- Take your people with you. Develop a convincing RATIONALE for the Change
- Your Change process must be TRANSPARENT and INCLUSIVE. We show five established models of moving the Change for you to choose
- Using your model, we'll create the 'ROAD MAP' of the steps to define that Change
- We define your company-wide VISION (where you are going) and your new MISSION (how you are going to get there)
- WE will involve everyone! Using PSYCHOMETRICS helps here. We'll recommend some of the most appropriate tests to assist you.
- Select and induct your 'AMBASSADORS' - these people can move mountains for you - but select them carefully
- We ensure that any Change mechanisms reflect the concerns of all who are involved and affected
- We need LEADERSHIP and MANAGEMENT skills. Do you and your Change teams have them, or must you enhance your skills before you implement the Change?
- And finally, can you 'HOUSEKEEP' the Change to prevent everyone from reverting to previous habitual behaviours?
Our many QUIZ QUESTIONS highlight the most important concepts, while our thought-provoking ASSIGNMENTS enable you to adjust and amend your ideas
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UK Webinars' Blog May 1, 2026 - A Guide to Leading Workplace Change
Change rarely fails because the spreadsheet was wrong. It fails because people were left guessing, managers went quiet, and day-to-day pressures swallowed the plan whole. A strong guide to leading workplace change starts there - not with slogans, but with the reality that people need clarity, consistency and confidence before they will commit.
If you lead a team, you do not need to become a corporate theorist to manage change well. You need practical judgement. You need to explain what is changing, why it matters, what stays the same, and what people are expected to do next. Most of all, you need to stay visible when uncertainty rises. That is where credibility is won or lost.
Many managers are told to “drive change”, as if change is a machine and all they need to do is press harder. In practice, leading change means helping people move from one working reality to another without losing trust, standards or momentum. That takes more than a launch meeting and a few update emails.
People usually ask three questions, whether they say them aloud or not. Why is this happening? What does it mean for me? Can I trust the people leading it? If your approach does not answer those questions early and repeatedly, resistance grows. Sometimes it looks like open disagreement. More often it looks like delay, low energy, side conversations and polite compliance with very little real progress.
That is why effective change leadership is both practical and human. You are managing tasks, systems and deadlines, but you are also managing confidence. Ignore either side and results suffer.
Recent Reviews
Brilliant Customer Service
This course grew into a great match - mainly as a result of the trainer's knowledgeable and confident delivery. Tony made the content apply to the work I do in a way which will make a marked difference to the way I and my colleagues work - and to the ways in which people experience the public service we provide. Thank you Tony - this course has appeared at a time when we really need it!
Brilliant Customer Service
A superb course - 5 stars - everyone should do this! In an ever-changing post covid world Tony defines what excellent customer service should be. He brings a wealth of experience delivering the course in an engaging style. I will be asking all my colleagues to follow this course as they will find it not only an education but empowering. Thank you Tony!
Brilliant Time Management
This was exceptional. I have tried several Management Courses both virtually and, pre-COVID, physically; but Mr Hunt's was in a class of its own. I was impressed and inspired by his apposite quotations from a wide range of sources, from Disraeli to Woody Allen! I enjoyed and responded to his relaxed, engaging and pleasant style of non-hectoring lecturing. I have gained a lot of useful insights and methodologies that I shall apply to my business. Altogether this was a most valuable experience.
Brilliant Time Management
I have been struggling with work / life balance and with making the most of my working time. this course has really helped me prioritise and recognise what is important - both to me and to my workplace. There are some really interesting and innovative tools which I will use over and over again. This course has taught me lessons I wish I had had at the beginning of my career and I will ensure that other people have access to it as soon as possible.
Brilliant Change Management
To be honest I wasn't sure about this course - I work in a public service and often these courses are not applicable to our work. However, the content of this course I found to be totally transferable and accessible and I am really impressed with the delivery, the way the learning is broken up and with the exercises. Excellent value for money - this course will make a massive difference to me and my work.
Brilliant Customer Service
Meet Your Course Presenter Tony Hunt MA (Leeds, UK), MIPD, MILM, MPSO,
I'm a university teacher, a business owner, a successful management consultant, writer and seminar presenter.
Each year, and for over thirty years, I've regularly facilitated more than a hundred seminars, courses, conferences and workshops - all of them face to face, and many of them with hundreds of delegates. In all, I have delivered well over two thousand presentations, seminars, facilitations and conferences in over thirty countries - and I'm delighted to say that my delegate evaluations over that time average over 9.0 on a 10 point scale. My unequalled practical experience has given me a powerful understanding of how organisations of all kinds operate. You'll find this experience is reflected in the high-quality content of these courses.
From a Leadership programme with the World Bank in Zagreb Croatia to addressing eight hundred franchisees at a conference at Eurodisney, Paris.
I've coached CEOs as they've moved into demanding new roles, and I've delivered some forty seminars to the UK's Child Support Agency. I've worked with sales and manufacturing companies of all kinds, from FMCG to Shipyards, from Fragrances to Pharma, with TV, radio and media companies, universities, hospitals and service providers of all kinds. I've also had the privilege of being engaged to work in some particularly sensitive areas - with government, intelligence and military organisations in the UK and elsewhere. Have a look at 'A Traveller's Tales' below. It will give you a better idea of the range of my experience. I've also added part of my client list as well as some specific examples of my engagements.For most of my adult life, my family and I have lived in the English Lake District. There, I've been able to enjoy walking, climbing, sailing, fishing and many other outdoor activities.
I'm a published author of short stories and plays. I work as a voice-over artist on a well-known website - as well as for several TV programmes - some on prime time UK television. I narrate poems, short stories and novels for Amazon Audible. and I'm a founder member of the UK Professional Speakers Association.
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I've challenged, assisted and guided some of the world's most competent and demanding managers. (Allow me to share my expertise with you.)
Agfa Dubai | Agfa UK | Al Reyami, UAE | Baker Tilly | PWC | Thomas St John | Bartlett Scott Edgar | British Woodworking Federation, UK | European Conference, Eurodisney (800 delegates) | Baxter Healthcare (Brussels) | Merck | (Netherlands) | Pfizer (UK and Switzerland) | Broadland Housing Association | GSK, Cambridge Consultants | Communique Global | Daimler Chrysler Financial Services | Department of Health, UK | DHL Brussels and London | Dubai Internet City| Dubai Media City| Dubai Ports, Customs & Free Zone Corporation | Dubai Quality Group, Knowledge Village, UAE | Fourmarketing | Freightliner | GlaxoSmithKline | Global Home Loans | Hounslow Education Centre | Barclays Bank | Lloyds Bank | Bank of America | Rabo Finance, India | GCHQ UK | ILEX Oxford | |LEDU (Belfast NI) | UK Border Force | Legal and General | Loughborough University | The Open University |Medical Research Council | Atomic Energy Authority, Harwell | BNFL, Sellafield | Ministry of Defence, RAF (EWAD) | RAF Hendon| US Marine Corps, Japan and Germany | Royal Navy of Oman| Railway Safety (RSSB) | Rutherford Appleton Laboratories | SITS | The Child Support Agency | The Jockeys' Employment and Training Society | The Professional Cricketers' Association | The Professional Footballers' Association | Rugby Football Union | WBB Minerals | South Yorkshire Passenger Transport Executive| UK | Pacific Controls | Philips Projects| The Knowledge Brokers | The Ritz Carlton | The AC Nielsen, Sharjah | American University of Dubai |
Rabo Finance (India) |Bangalore Chamber of Industry and Commerce ! CNBC TV18 (Mumbai) | Continental Can (Saudi Arabia) | Crown Jeddah Beverage and Can Company (Saudi Arabia) | Dubai International Finance Centre (DIFC) | Dubai Quality Group | Dubai Holdings | Dubai Media City | DuBiotech | Dubai World Trade Centre (DWTC) | EMC Computers | Eqarat, UAE | Fonterra in Dammam KSA, Dubai and Addis Ababa | Estee Lauder Co MEA | ERAM International | ITC Grand Hotel, Mumbai | Jawad Business Group, Bahrain and Kuwait | Knowledge Village, Dubai | MahaTransco, India | MBC (Middle East Broadcasting), Dubai | Muscat Electricity Distribution, Oman | Oman Chamber of Commerce | Pacific Controls, Dubai | PDO Oman | Pepsico (Dubai Refreshments) | The World Bank, conference in Zagreb | Weigandt Consulting, Simferopol, Ukraine | PHD Chamber of Commerce, Delhi | Princeton Academy, Mumbai | NSA, UK | Qatargas | Rotary Clubs of India | SAP World Tour Brussels (primary speaker) | Sidvin Bangalore | Tatweer Dubai | Tecom Industries Dubai | Tyco Thermal Controls | Watani UAE | World Trade Centre Mumbai | Zayed University, Dubai
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Some of the creative and challenging people whose high expectations have made these webinars possible
A Traveller's Tales
The Hotel Balustrade in Zagreb, Croatia
Here in Zagreb, I led a two-day Leadership conference for the World Bank. The 30 delegates were from Saudi Arabia and the Gulf States as well as from seven or eight Eastern European countries,
The Professional Footballers' Association in conference at The Belfry, UK
We devised and then introduced the the first ever Outplacement service for professional footballers, 'Managing the Transition'. We have been delivering that programme successfully for twenty years. We've also worked with professional athletes from other sports (Cricket, Rugby Union and Horse Racing) to assist them in making a timely move into alternative careers.
The Japanese way of adding value to simple things:)
Opening a seminar for US military personnel in Japan, I asked my attendees to create a 'simple name card'. Akemi. one of our attendees, was an Origami superstar!
Abu Dhabi - Senior Female Managers' conference
A five-day programme to introduce and develop new managerial skills - truly shifting perceptions. The world is changing! Now, more than ever, it is the skill set that matters, not gender or cultural background.
Dubai World Trade Centre - the finest training course lunches ever!
I really enjoyed this complex four-day facilitation with the senior management team of the Dubai World Trade Centre. The DWTC's executive chef was one of the attendees, and every day he made sure that his own team's expertise was proudly displayed.
Mumbai, India - Sometimes it's not really work
After a rigorous session with the executive team of the Maharashtra State Electricity Board, one engagement out of many on a tour of India's great cities, I enjoyed a swim and then a cool drink while I watched the sun go down.
Two model participants (literally!)
These gentlemen were already waiting when I arrived. They stayed all day remaining silent, attentive and very still long after everyone else had left the conference.
I asked them if they'd enjoyed the day. They made no reply except to smile fulsomely. 'My work here is done,' I told myself as I left for my next engagement.
