The Brilliant Suite by Tony Hunt MA

Three practical management programmes designed for a changing workplace

Skills that humans can offer - and AI can't

Look to focus on the People Skills of Time Management and Brilliant Customer Service. Develop Professional credibility in Change Management — taught here by an uniquely experienced business presenter whose work has influenced organisations across the world

Explore the courses Watch free module

30+ years presenting

2,000+ live face to face presentations

25+ countries

9/10 evaluation score

The Brilliant Suite

Three ‘how-to’ courses for skills development and reflective practice

Practical, immediately implementable tips and strategies, with quiz questions and assignments to help participants focus on future success

Brilliant Time Management

Taking control of your working day

Taking control of your work day

£74.99

Save valuable time, reduce stress and balance your life. Keep the great things and lose the time wasters.

Course target? Saving you up to four weeks of real time in your working year!
Prioritise YOUR needs so you achieve more - and become better at what you do
Learn how to use powerful Delegation skills, introduce radical meeting plan formats and email protocols that increase efficiency and effectiveness

Brilliant Customer Service

The real value of the HUMAN touch

Making the MAGIC happen

£74.99

Differentiation can make your offer better than the competition's. Personalised Customer Service is where the human element transforms perception.

Always exceed customer expectations
Enhance your face-to-face, telephone and email practice
Turn complainers and difficult customers into ambassadors

Brilliant Change Management

Bring your people with you

Your managerial Credibility creates Trust

£74.99

Specific strategies and tactics to develop your credibility and your leadership skills. Be seen to manage Change professionally

Choose an appropriate model to clearly define the rationale for Change
Build a roadmap that's both transparent and inclusive
Focus on 'buy-in' to sustain the Change

Course details

What each course covers

Understanding the value — what is covered in each course

Brilliant Time Management

Seven units — strategies, tips and techniques to take control of your work day

Save your time and the time of others. Balance your life. Keep the great things, lose the time wasters and enhance your credibility with colleagues.

It’s your time — and they’re not making any more of it. Aim to save up to four weeks of your time in your working year!

01

Understand where the time really goes

A simple time log shows what you really do all day, so you can decide whether that is how you want to spend your time.

02

Prioritisation that keeps you in control

Make sure it is you, not others, who choose what you will be doing and when you will be doing it.

03

Ring-fence your diary and other smart tricks

Control your diary by protecting focused time slots and becoming more efficient with paperwork, filing and routine administration.

04

Use the Pareto Principle

Prioritise the vital tasks that define your importance to other people and keep track of the work that matters most.

05

Email protocols

Strengthen professional credibility through email protocols that improve response, clarity and effectiveness.

06

Delegation and meetings

Use delegation as the strongest time saver, then reduce meeting length with Tony’s five-stage meeting plan format.

07

Time vocabulary and assignments

Use simple project-management concepts, quiz questions and assignments to reset routines, reduce stress and build mindfulness.

Brilliant Customer Service

Seven units — approaches and techniques that transform customer interactions

Brilliant customer service creates unique competitive advantage. The course focuses on goals, expectations, practical communication and recovery when things go wrong.

Make the magic happen by making the customer experience a visible reflection of your standards.

01

Set stronger service goals

Exceed customer expectations and make customer-focused behaviour a reflection of high professional standards.

02

Understand the Total Product Concept

Use the Total Product Concept to see what customers are really looking for and rework your approach to provide it.

03

Benchmark and position the service offer

Review what is happening in your market sector using benchmarking and position mapping.

04

Improve communication practice

Lift face-to-face, telephone and email practice, including meet-and-greet, listening, tone and body language.

05

Handle complaints professionally

Use practical psychological techniques and a six-step complaints resolution technique that can become an organisation-wide policy.

06

Use feedback and CRM thinking

Ask for feedback, respond positively and develop customer relationship management habits that frontline teams can maintain.

Brilliant Change Management

Nine units — immediate takeaways to make your strategy the one people want to follow

Managing change tests credibility. This course provides strategies to build trust, develop a convincing rationale and guide change professionally.

Your change process must be transparent and inclusive.

01

Build credibility first

Develop the professional credibility needed so people trust your leadership and senior colleagues can see your competence.

02

Turn resistance into response

Understand why people resist change, even positive change, and learn how to turn initial resistance into a more positive response.

03

Create the rationale

Take people with you by developing a convincing rationale for the change and communicating it clearly.

04

Choose a change model

Review five established models for moving change forward and select the one that best fits the situation.

05

Build the roadmap

Create the roadmap of steps that define the change, including the organisation’s vision and mission.

06

Ambassadors and housekeeping

Select ambassadors carefully, involve those affected and prevent people reverting to previous habitual behaviours.

Free module — Brilliant Customer Service

Watch Module One of Brilliant Customer Service now for free

Before you buy, watch this module from 'Brilliant Customer Service'. Get a feel for my teaching style - and see if my approach will work for you

Recent reviews

These skills are practical, transferable and immediately useful.

“Tony made the content apply to the work I do in a way which will make a marked difference to the way I and my colleagues work.”

Melissa Bowe — Edinburgh, Scotland

“A superb course — 5 stars — everyone should do this. Tony brings a wealth of experience in an engaging style.”

Ellie Field — Hebden Bridge, England

“Mr Hunt’s was in a class of its own. I have gained useful insights and methodologies that I shall apply to my business.”

Howard Burnham — Carmel, California

Why the courses work

Quick wins, reflective practice and practical assignments.

The material is up to date, rich in content and based on best practice derived from Tony’s delivery of over 2,000 live seminars in over twenty countries.

Each course has between six and nine sections.
Challenging quiz questions reinforce the main concepts.
Assignments help participants define and develop their own objectives.

Direct from Tony

Designed for the skills AI may challenge, but cannot replace.

These courses help people acquire vital soft skills that increase professionalism and enhance the values that drive an organisation.

An opportunity for Reflective Practice. If you are a senior manager, CEO or business owner, these courses also provide an opportunity to reflect on your current practice and help you to plan strategies for the future.

For individuals, teams and organisations

The Brilliant Suite bundle

People-focused skills that Artificial Intelligence may challenge, but cannot replace. Each single topic is £74.99, or take all three courses for £149.99.

The Brilliant Suite - Three Courses £149.99 Three courses: Time Management, Customer Service and Managing Change

I only want one of the courses £74.99 Looking for one course? No problem. Select it here

Choose a single topic or the full Suite Ask Tony a question

About Tony Hunt

Tony Hunt MA Leeds University UK, MPSA, MIPD, MILM

For over thirty years, Tony has presented seminars, courses, conferences and workshops face to face, including events with hundreds of delegates.

He has delivered well over two thousand presentations, seminars, facilitations and conferences in over twenty countries, with delegate evaluations over that time averaging over 9.0 on a 10 point scale. (Fact check: Tony worked with four American seminar companies for over twenty years. Their rigorous evaluation protocols, independently collected, demanded a minimum average score of 8.7 per seminar, which Tony constantly exceeded.)

Practical experience across organisations of every kind.

Tony has worked with new starts, interns, aspiring managers and senior leaders, and with sales, manufacturing, media, universities, hospitals, service providers, government, security and military organisations.

Some of Tony's client organisations

World Bank · PwC · Pfizer · GSK · Barclays Bank · Lloyds Bank · Bank of America · DHL · SAP · Merck · Dubai World Trade Centre · GCHQ · Ministry of Defence · Ritz-Carlton · Professional Footballers’ Association · US Marine Corps · Royal Navy of Oman · The Open University · Legal and General · Loughborough University · Qatargas · Zayed University Dubai · The Knowledge Brokers, Dubai · Princeton Academy, India

A Traveller’s Tales

Unique experience developed over time in real conference rooms and with demanding audiences

Tony’s courses are based on practical experience with managers, specialists and senior leaders across commercial, public-sector, sporting, educational, government and military environments.

1

A leadership development programme at the Hotel Balustrade in Zagreb for the World Bank. Delegates from Saudi Arabia, the Gulf States, Turkmenistan, Kazakstan and Eastern Europe.

2

Twenty year relationship with the Professional Footballers’ Association providing long-running outplacement support for professional athletes.

3

Successful senior management programmes and facilitations in many European countries as well as in the UAE, India, Japan, Saudi Arabia, Jordan, Oman and Ethiopia

4

Work with sensitive government, intelligence, security and military organisations in the UK and elsewhere.

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Three practical management programmes designed for a changing workplace

Three ‘how-to’ courses for skills development and reflective practice

Taking control of your work day

Making the MAGIC happen

Your managerial Credibility creates Trust

What each course covers

Seven units — strategies, tips and techniques to take control of your work day

Understand where the time really goes

Prioritisation that keeps you in control

Ring-fence your diary and other smart tricks

Use the Pareto Principle

Email protocols

Delegation and meetings

Time vocabulary and assignments

Seven units — approaches and techniques that transform customer interactions

Set stronger service goals

Understand the Total Product Concept

Benchmark and position the service offer

Improve communication practice

Handle complaints professionally

Use feedback and CRM thinking

Nine units — immediate takeaways to make your strategy the one people want to follow

Build credibility first

Turn resistance into response

Create the rationale

Choose a change model

Build the roadmap

Ambassadors and housekeeping

Watch Module One of Brilliant Customer Service now for free

These skills are practical, transferable and immediately useful.

Quick wins, reflective practice and practical assignments.

Designed for the skills AI may challenge, but cannot replace.

The Brilliant Suite bundle

Tony Hunt MA Leeds University UK, MPSA, MIPD, MILM

Practical experience across organisations of every kind.

Unique experience developed over time in real conference rooms and with demanding audiences