The Brilliant Suite by Tony Hunt MA
The skills that only humans can offer
The human side of Time Management, Brilliant Customer Service, and professional credibility in Change leadership — taught by an experienced business presenter whose work has reached organisations across the world
Representative organisations and sectors from Tony’s international seminar and facilitation experience
World Bank
PwC
Pfizer
GSK
Barclays
Lloyds Bank
Bank of America
GCHQ
MOD
Dubai WTC
SAP
DHL
World Bank
PwC
Pfizer
GSK
Barclays
Lloyds Bank
Bank of America
GCHQ
MOD
Dubai WTC
SAP
DHL
The Brilliant Suite
Practical, immediately implementable tips and strategies, with quiz questions and assignments to help participants focus on future success
Brilliant Time Management
Taking control of your working daySave valuable time, reduce stress and balance your life. Keep the great things and lose the time wasters.
Brilliant Customer Service
The real value of the HUMAN touchDifferentiation means your offer is better than the competition's. Your personalised Customer Service is where the human element can still transform perception.
Brilliant Change Management
Bring your people with youDevelop your credibility and the leadership skills needed to manage Change professionally - and take your people with you.
Course details
Understanding the value — what is covered in each course
Brilliant Time Management
Save your time and the time of others. Balance your life. Keep the great things, lose the time wasters and enhance your credibility with colleagues.
It’s your time — and they’re not making any more of it.
A simple time log shows what you really do all day, so you can decide whether that is how you want to spend your time.
Make sure it is you, not others, who choose what you will be doing and when you will be doing it.
Control your diary by protecting focused time slots and becoming more efficient with paperwork, filing and routine administration.
Prioritise the vital tasks that define your importance to other people and keep track of the work that matters most.
Strengthen professional credibility through email protocols that improve response, clarity and effectiveness.
Use delegation as the strongest time saver, then reduce meeting length with Tony’s five-stage meeting plan format.
Use simple project-management concepts, quiz questions and assignments to reset routines, reduce stress and build mindfulness.
Brilliant Customer Service
Brilliant customer service creates competitive advantage. The course focuses on goals, expectations, practical communication and recovery when things go wrong.
Make the magic happen by making the customer experience a visible reflection of your standards.
Exceed customer expectations and make customer-focused behaviour a reflection of high professional standards.
Use the Total Product Concept to see what customers are really looking for and rework your approach to provide it.
Review what is happening in your market sector using benchmarking and position mapping.
Lift face-to-face, telephone and email practice, including meet-and-greet, listening, tone and body language.
Use practical psychological techniques and a six-step complaints resolution technique that can become an organisation-wide policy.
Ask for feedback, respond positively and develop customer relationship management habits that frontline teams can maintain.
Brilliant Change Management
Managing change tests credibility. This course provides strategies to build trust, develop a convincing rationale and guide change professionally.
Your change process must be transparent and inclusive.
Develop the professional credibility needed so people trust your leadership and senior colleagues can see your competence.
Understand why people resist change, even positive change, and learn how to turn initial resistance into a more positive response.
Take people with you by developing a convincing rationale for the change and communicating it clearly.
Review five established models for moving change forward and select the one that best fits the situation.
Create the roadmap of steps that define the change, including the organisation’s vision and mission.
Select ambassadors carefully, involve those affected and prevent people reverting to previous habitual behaviours.
Free module — Brilliant Customer Service
Watch this free introduction to Brilliant Customer Service. Get a feel for my teaching style and see if my approach will work for you - before you register
Recent reviews
“Tony made the content apply to the work I do in a way which will make a marked difference to the way I and my colleagues work.”
Melissa Bowe — Edinburgh, Scotland“A superb course — 5 stars — everyone should do this. Tony brings a wealth of experience in an engaging style.”
Ellie Field — Hebden Bridge, England“Mr Hunt’s was in a class of its own. I have gained useful insights and methodologies that I shall apply to my business.”
Howard Burnham — Carmel, CaliforniaFor individuals, teams and organisations
People-focused skills that Artificial Intelligence may challenge, but cannot replace. Each single topic is £74.99, or take all three courses for £149.99.
About Tony Hunt
For over thirty years, Tony has presented seminars, courses, conferences and workshops face to face, including events with hundreds of delegates.
He has delivered well over two thousand presentations, seminars, facilitations and conferences in over twenty countries, with delegate evaluations over that time averaging over 9.0 on a 10 point scale. (Evaluations were collected by four American seminar companies he worked with over a period of 20 years. Their minimum requirement was 8.7 which he constantly exceeded.)
Tony has worked with new starts, interns, aspiring managers and senior leaders, and with sales, manufacturing, media, universities, hospitals, service providers, government, security and military organisations.
Some of Tony's client organisations
World Bank · PwC · Pfizer · GSK · Barclays Bank · Lloyds Bank · Bank of America · DHL · SAP · Merck · Dubai World Trade Centre · GCHQ · Ministry of Defence · The Ritz-Carlton · Professional Footballers’ Association · US Marine Corps · Royal Navy of Oman · The Open University · Legal and General · Loughborough University · Qatargas · Zayed University Dubai
A Traveller’s Tales
Tony’s courses are based on practical experience with managers, specialists and senior leaders across commercial, public-sector, sporting, educational, government and military environments.
A leadership development programme at the Hotel Balustrade in Zagreb for the World Bank. Delegates from Saudi Arabia, the Gulf States, Turkmenistan, Kazakstan and Eastern Europe.
Twenty year relationship with the Professional Footballers’ Association providing long-running outplacement support for professional athletes.
Successful senior management programmes and facilitations in most European countries as well as in the UAE, India, Japan, Saudi Arabia, Jordan and Ethiopia
Work with sensitive government, intelligence, security and military organisations in the UK and elsewhere.