The Best 'HOW TO' Courses!
THE BRILLIANT SUITE BUNDLE
Any Single topic £19.99 - or the Bundle of all Three for only £29.99. Priced so teams can benefit - with additional discounts at Checkout for multiple purchases
HOW TO MANAGE YOUR TIME - Smart Time techniques for everyone!£19.99
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CUSTOMER SERVICE HOW to make the MAGIC happen!
£19.99
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HOW TO MANAGE CHANGE PROFESSIONALLY - Your Credibility allows them to Trust You!£19.99
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Recent Reviews
Brilliant Customer Service
This course grew into a great match - mainly as a result of the trainer's knowledgeable and confident delivery. Tony made the content apply to the work I do in a way which will make a marked difference to the way I and my colleagues work - and to the ways in which people experience the public service we provide. Thank you Tony - this course has appeared at a time when we really need it!
Brilliant Customer Service
A superb course - 5 stars - everyone should do this! In an ever-changing post covid world Tony defines what excellent customer service should be. He brings a wealth of experience delivering the course in an engaging style. I will be asking all my colleagues to follow this course as they will find it not only an education but empowering. Thank you Tony!
Brilliant Time Management
This was exceptional. I have tried several Management Courses both virtually and, pre-COVID, physically; but Mr Hunt's was in a class of its own. I was impressed and inspired by his apposite quotations from a wide range of sources, from Disraeli to Woody Allen! I enjoyed and responded to his relaxed, engaging and pleasant style of non-hectoring lecturing. I have gained a lot of useful insights and methodologies that I shall apply to my business. Altogether this was a most valuable experience.
Brilliant Time Management
I have been struggling with work / life balance and with making the most of my working time. this course has really helped me prioritise and recognise what is important - both to me and to my workplace. There are some really interesting and innovative tools which I will use over and over again. This course has taught me lessons I wish I had had at the beginning of my career and I will ensure that other people have access to it as soon as possible.
Brilliant Change Management
To be honest I wasn't sure about this course - I work in a public service and often these courses are not applicable to our work. However, the content of this course I found to be totally transferable and accessible and I am really impressed with the delivery, the way the learning is broken up and with the exercises. Excellent value for money - this course will make a massive difference to me and my work.
Brilliant Customer Service
CUSTOMER SERVICE - HOW TO MAKE THE MAGIC HAPPEN! Seven Inspirational Modules
This course teaches a host of insights, tactics and must-knows. Our content is of proven worth for your front line people, your team leaders, your managers - as well as for those who are looking strategically at your organisation's future. As the course progresses, you'll examine your current approach to all your customers - both internal and external.
If change is necessary, we'll show you how to reset your customer relationships - preparing everyone for the new demands of the future. We know that Brilliant Customer Service creates profitable differentiation from your competitors, often at no cost to you. The benefits from this can be immense, so let's get it right!
Let's compare your performance accurately against your competition. 'Position Mapping' allows you to see what's really happening. Where is your 'position' in the minds of your customers - would you like to change that?
Can you 'Benchmark' your competition? Let's see where they outperform you so you can set targets to start your journey to 'Brilliant Customer Service'
Define your new goals to exceed your customers' expectations - reflecting your high standards of service through your daily behaviour. Use the 'Total Product Concept' (TPC) to fully understand your products and your service. See more accurately what your customers truly want - so you can rework your customer approach to provide it
See how one company empowers all its front line people to take ANY necessary decisions immediately! Could you implement this strategy?
Does your Face-to-Face, Telephone and Email practice encourage or discourage your customers? We introduce an approach that will reflect your professionalism
For many of us, email is now a main element of customer interaction. Our email protocols ensure a consistent corporate image
How well do you handle complaints? Can we help you improve things? We offer techniques that really work. Try our SIX-STEP complaint resolution process - yes, six steps! Roll it out and you could retain unhappy customers who otherwise would leave you. Get this right and you might even be able to turn them into Ambassadors for your 'above and beyond' service.
Do you have to deal with angry customers? - Let us show you how to defuse most difficult situations by handling the issues confidently. We suggest a simple psychological approach which offers you better options when dealing with difficult interactions. (Of course, it's not a 'magic bullet', but it does work.)
Feedback is the 'Breakfast of Champions'. Choose a robust approach to welcoming feedback. It helps reward success and, if necessary, lets you reset those areas that need improvement
How about developing and then implementing your own CRM (customer relationship management) system? It keeps you much closer to your customers. We recommend some 'off-the-shelf' systems for you to introduce - some of them are free!
For most of us, expressing our excellence through what we do every day defines our professionalism, naturally motivating us to improve every aspect of our work. Our programme gives both your confidence and your skills a boost. In addition, the skillset you'll develop enhances your competence further: it makes you much more comfortable with your customers, both internal and external, and enhances your pride in your work and your sense of self-esteem.
Most modules have quiz questions; some requiring a simple Yes or No answer, but many ask you to discuss how to take our ideas further and in doing so, develop your own philosophy of 'Brilliant Customer Service'
The assignments for this course ask you to make 'excellence your habit', but also help your organisation develop a strategic approach to this increasingly important area. You will immediately see how to make an immense difference to the way your customers perceive you
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Join this course here for only £19.99
FREE MODULE - Brilliant Customer Service
HOW TO PROFESSIONALLY MANAGE YOUR TIME - AND THAT OF OTHERS!
Save YOUR Time and the time of OTHERS. Balance your life. Keep the great things - lose the Time Wasters - and enhance your Credibility with your colleagues. A simple TIME LOG will show you what you really do all day - and you'll be amazed! Is this really how you want to spend your time?
ASSERTIVE PRIORITISATION - Make sure it's you, not others, who choose what you will be doing - and when you will be doing it
Control your diary by 'RING FENCING' time slots
Still doing paperwork and filing? Become more efficient and effective
The amazing 'PARETO PRINCIPLE' allows you to prioritise exactly what you do each day, and to keep track of the vital tasks that define your importance to other people
Powerful EMAIL PROTOCOLS further strengthen your professional credibility! With that credibility comes greater effectiveness, as people respond better to you
DELEGATION - is absolutely the best time saver of all. Get it right! Our clever techniques save you lots of time and when used creatively, they motivate others to succeed - a genuine win/win!
TOO MANY MEETINGS? Control them with our five-stage meeting plan format. This brilliant method will reduce their length by at least 50% - and have people wanting to attend your meetings!
Create a 'TIME VOCABULARY' using simple-to-understand Project Management concepts
It's YOUR TIME and they're not making any more of it, so TAKE CONTROL!
Dozens of tips and suggestions - implement many of them immediately! Other ideas may take more time to roll out, but once you are on your way, you'll quickly begin to see their value. Then, track your progress with our carefully developed QUIZ QUESTIONS and ASSIGNMENTS. You'll quickly see how to modify and reset the way you do things. And there's more! You'll reduce YOUR STRESS LEVELS, sharpen your daily routines, and create a greater sense of overall MINDFULNESS. Embrace your future - and on your terms!
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Join this course here for only £19.99
FREE MODULE - Brilliant Time Management
HOW TO MANAGE CHANGE AS A PRO - All the STRATEGIES and TACTICS you will need
- Initially, most people resist Change, even positive Change. Learn how to turn initial resistance into a positive response
- Take your people with you. Develop a convincing RATIONALE for the Change
- Make sure that your Change process is both TRANSPARENT and INCLUSIVE. We explore five established models of moving the Change - choose the most appropriate for your needs
- Using your chosen Change model, work towards creating the 'ROAD MAP' of the steps which define that Change
- Define the company-wide VISION (where you are going) and your new MISSION (how you are going to get there)
- Involve everyone! Using PSYCHOMETRICS helps here. We recommend some of the most appropriate tests to assist you.
- Select and induct your 'AMBASSADORS' - these people can move mountains for you - it's important to select them carefully
- We make sure that any Change mechanisms reflect the concerns of all who are involved and affected
- We need both LEADERSHIP and MANAGEMENT skills. Do you and your Change teams have them, or must you enhance your skills before you implement the Change?
- Finally, how you can 'HOUSEKEEP' the Change to prevent everyone from reverting to previous habitual behaviours?
Our many QUIZ QUESTIONS highlight the most important concepts, while our thought-provoking ASSIGNMENTS enable you to adjust and amend your ideas
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Join this course here for only £19.99
FREE MODULE - Brilliant Change Management
UK Webinars' Blog - Why 'The Brilliant Suite' can work for you
Implement some of the insights from these webinars, and you'll develop a relationship of Trust with those about you. When your people trust you, they will permit you to manage issues of significant Change.
The quotation below comes from Forbes Magazine. Please read it carefully because helps to define how important certain understandings are. You'll soon see from my work that I see Trust, Integrity and Credibility as the fundamentally important qualities of good management. My webinars seek to develop those qualities in a professional manner.
"It’s not sweat or revenue that makes companies tick; it’s trust. Trust touches every area of business. Research published by Harvard Business Review bears this out: Workers at companies where trust is high report 106% greater energy in the office, 74% lower stress levels, 76% greater engagement, and 50% more productivity than their peers at low-trust businesses. The list goes on, but you get the point: When members of a company know that others have their back, they take risks. When turnover happens, they step in to fill gaps, trusting that things will get better."Meet Tony Hunt MA, Your Course Presenter
These courses have been developed from my own practical experience as a university teacher, a business owner and as a successful management consultant and seminar presenter. Our company has regularly facilitated more than one hundred seminars, courses, conferences and workshops each year - all of them face to face, and many of them with hundreds of delegates. I have personally delivered well over two thousand presentations, seminars, facilitations and conferences in over twenty countries - and with delegate evaluations averaging over 9.0 on a 10 point scale. The resulting immense practical experience that I've gained has given me a unique understanding of how organisations of all kinds operate, and you'll find this experience is reflected in the high-quality content of these courses.
I've facilitated a Leadership programme with the World Bank in Zagreb Croatia, addressed eight hundred franchisees at a conference at Eurodisney, Paris. I've coached CEOs as they've moved into demanding new roles, and I've delivered some forty seminars to the UK's Child Support Agency. I've worked with sales and manufacturing companies of all kinds, from FMCG to Shipyards, from Fragrances to Pharma, with TV, radio and media companies, universities, hospitals and service providers of all kinds.
I've also had the privilege of being engaged to work in some particularly sensitive areas - with government, intelligence and military organisations in the UK and elsewhere. (To help you understand the range of our experience, I've added part of our client list below, and some specific examples of my own engagements in the section that I've called 'A Traveller's Tales'.)
For most of my adult life, my family and I have lived in the English Lake District. There, I've been able to enjoy walking, climbing, sailing, fishing and many other outdoor activities. I'm a published author of short stories and plays, and I work as a voice-over artist on a well-known website - as well as for several TV programmes - some on prime time UK television.
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I have challenged, assisted and guided some of the world's most competent managers. (Allow me to share my expertise with you.)
Agfa Dubai | Agfa UK | Al Reyami, UAE | Baker Tilly | PWC | Thomas St John | Bartlett Scott Edgar | British Woodworking Federation, UK | European Conference, Eurodisney (800 delegates) | Baxter Healthcare (Brussels) | Merck | (Netherlands) | Pfizer (UK and Switzerland) | Broadland Housing Association | GSK, Cambridge Consultants | Communique Global | Daimler Chrysler Financial Services | Department of Health, UK | DHL Brussels and London | Dubai Internet City| Dubai Media City| Dubai Ports, Customs & Free Zone Corporation | Dubai Quality Group, Knowledge Village, UAE | Fourmarketing | Freightliner | GlaxoSmithKline | Global Home Loans | Hounslow Education Centre | Barclays Bank | Lloyds Bank | Bank of America | Rabo Finance, India | GCHQ UK | ILEX Oxford | |LEDU (Belfast NI) | UK Border Force | Legal and General | Loughborough University | The Open University |Medical Research Council | Atomic Energy Authority, Harwell | BNFL, Sellafield | Ministry of Defence, RAF (EWAD) | RAF Hendon| US Marine Corps, Japan and Germany | Royal Navy of Oman| Railway Safety (RSSB) | Rutherford Appleton Laboratories | SITS | The Child Support Agency | The Jockeys' Employment and Training Society | The Professional Cricketers' Association | The Professional Footballers' Association | Rugby Football Union | WBB Minerals | South Yorkshire Passenger Transport Executive| UK | Pacific Controls | Philips Projects| The Knowledge Brokers | The Ritz Carlton | The AC Nielsen, Sharjah | American University of Dubai |
Rabo Finance (India) |Bangalore Chamber of Industry and Commerce ! CNBC TV18 (Mumbai) | Continental Can (Saudi Arabia) | Crown Jeddah Beverage and Can Company (Saudi Arabia) | Dubai International Finance Centre (DIFC) | Dubai Quality Group | Dubai Holdings | Dubai Media City | DuBiotech | Dubai World Trade Centre (DWTC) | EMC Computers | Eqarat, UAE | Fonterra in Dammam KSA, Dubai and Addis Ababa | Estee Lauder Co MEA | ERAM International | ITC Grand Hotel, Mumbai | Jawad Business Group, Bahrain and Kuwait | Knowledge Village, Dubai | MahaTransco, India | MBC (Middle East Broadcasting), Dubai | Muscat Electricity Distribution, Oman | Oman Chamber of Commerce | Pacific Controls, Dubai | PDO Oman | Pepsico (Dubai Refreshments) | The World Bank, conference in Zagreb | Weigandt Consulting, Simferopol, Ukraine | PHD Chamber of Commerce, Delhi | Princeton Academy, Mumbai | NSA, UK | Qatargas | Rotary Clubs of India | SAP World Tour Brussels | Sidvin Bangalore | Tatweer Dubai | Tecom Industries Dubai | Tyco Thermal Controls | Watani UAE | World Trade Centre Mumbai | Zayed University, Dubai,
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Some of the creative and challenging people whose high expectations have made these webinars possible
A Traveller's Tales
The Hotel Balustrade in Zagreb, Croatia
Here in Zagreb, I led a two-day Leadership conference for the World Bank. The 30 delegates were from Saudi Arabia and the Gulf States as well as from seven or eight Eastern European countries,
The Professional Footballers' Association in conference at The Belfry, UK
Our company devised and then introduced the the first ever Outplacement service for professional footballers, 'Managing the Transition'. We have been delivering that programme successfully for twenty years. We have also worked with professional athletes from other sports (Cricket, Rugby Union and Horse Racing) to assist them in making a timely move into alternative careers.
The Japanese way of adding value to simple things:)
Opening a seminar for US military personnel in Japan, I asked my attendees to create a 'simple name card'. Akemi. one of our attendees, was an Origami superstar!
Abu Dhabi - Senior Female Managers' conference
A five-day programme to introduce and develop new managerial skills - truly shifting perceptions. The world is changing! Now, more than ever, it is the skill set that matters, not gender or cultural background.
Dubai World Trade Centre - the finest training course lunches ever!
I really enjoyed this complex four-day facilitation with the senior management team of the Dubai World Trade Centre. The DWTC's executive chef was one of the attendees, and every day he made sure that his own team's expertise was proudly displayed.
Mumbai, India - Sometimes it's not really work
After a rigorous session with the executive team of the Maharashtra State Electricity Board, one engagement out of many on a tour of India's great cities, I enjoyed a swim and then a cool drink while I watched the sun go down.
Two enthusiastic participants
These gentlemen were already waiting when I arrived at the venue. They stayed all day, remaining silent, attentive and very still long after everyone else had left the conference.
I asked them if they had enjoyed the day. They made no reply except to smile fulsomely. 'My work here is done,' I said to myself.
